Ops Manager

Position: People Ops Manager
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

We’re hiring a People & Talent Manager to lead our talent function and run our People operations. This role sits at the manager or senior manager level and reports to our Chief Legal Officer. You will set the direction for how we hire, own the employee lifecycle, and build the systems that make both work. You also have bought into how AI is changing how we work.

We want someone who looks for ways to use it. You simplify work, automate processes, and build employee experiences that scale.

Key Responsibilities Talent Leadership Set talent acquisition strategy, and develop our recruiters through coaching, feedback, and clear growth paths.

Evaluate our applicant tracking system and recruiting tools, and decide whether to keep, change, or replace them.

Find and assess alternatives to Linked In Recruiter that improve sourcing quality and cost.

Define and track recruiting metrics, including funnel conversion, time-to-fill, offer acceptance, and hiring-team SLAs. Change process based on what the data shows.

Set and enforce standards for interview process, feedback, and candidate communication across teams and locations.

Own the offer process from approval through onboarding handoff. Ensure every hire meets EEO, pay transparency, and salary-history requirements, with Finance and Legal.

People Operations & Employee Lifecycle Own the lifecycle from onboarding through offboarding, including employee changes and leaves. Make each step seamless for the employee.

Serve as the primary contact for employees on People questions, policies, and workplace resources.

Maintain HRIS records and the People data behind them. Audit regularly and recommend fixes.

Support HR compliance, including classifications, required documentation, and policy updates. Take complex employee relations and legal matters to Legal.

Manage benefits, including broker and vendor relationships, plan renewals, and open enrollment.

Manager Support & People Programs Advise managers on People policies, performance management, and employee concerns. Run performance review and calibration cycles.

Build programs that improve employee experience, engagement, and culture.

AI Enablement Build AI-enabled workflows and tools that reduce manual work and make People information easier to access. Keep confidentiality, judgment, and human oversight in each one.

What You Bring6+ years in People, HR, or Talent roles, including experience leading recruiting or talent acquisition teams.

Experience evaluating and implementing recruiting or HR technology, including an ATS. Greenhouse experience is a plus.

Experience with sourcing platforms beyond Linked In Recruiter.

Independent ownership of People processes and the employee lifecycle.

Strong HRIS experience. Rippling experience is a plus.

Benefits administration, including work with brokers and vendors on plan costs and utilization.

Working knowledge of HR compliance, leaves, employee relations, and hiring law. Sound judgment about when to involve Legal.

Experience supporting performance management cycles and company-wide People programs.

Genuine interest in AI and automation, backed by professional use. Experience building AI-enabled workflows or internal tools is a strong plus.

Attention to detail and reliable follow-through across competing priorities.

A calm,…