Engineering Program Manager, AppleCare

San Francisco Bay Area, California, United States Software and Services

In Apple Care we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving multi-functional diagnostic projects.

This individual will have to drive the overall schedule of diagnostic projects from conceptualization to design to execution to deployment. Responsible for recognizing and presenting multi-functional issues and risks. You will work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software and systems related issues as well as present potential issues and their impact to new product release readiness and other key Apple Care initiatives.

• Partnering with Apple Care Readiness teams and Diagnostic architects to understand and lead systems and software changes impacting iOS / MacOS, cloud-based server infrastructure, Core OS, and Hardware Development.
• Design project implementation plans for diagnostic feature developments and complete those plans with multi-functional engineering teams.
• Lead design reviews and approve design milestones and success criteria for each milestone.
• Coordinate program reviews and status updates on top engineering issues to all levels of management including senior executives.
• Lead validation of diagnostic SW features and Apple Care diagnostic systems for field releases and new product launches.
• Ensure close inter-team coordination and end to end collaboration on work you’re doing.
• Overall responsibility to ensure all engineering and technical aspects of Apple Care diagnostic programs are delivered on a timely manner.

• Bachelor’s Degree in Computer Science or related field and 5+ years of experience in related occupation.
• Software Project management skills.
• Experience in leading large multi-functional teams.
• Experience in coordinating programs end to end from design to release.
• Understanding of operating systems (iOS, MacOS, iPadOS, watch
  
  OS).
• Detailed knowledge and understanding of product development processes.

• Negotiation and risk leadership skills.
• Experience handling projects with low-level hardware integration dependencies highly desired.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note:

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.