Account Manager

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This range is provided by Mintlify. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

We're on a mission to empower builders.

• Massive reach:
  Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Pay Pal, Coinbase, X, and over 20% of the last YC batch.
• Small team, huge impact:
  We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
• Culture of slope over y-intercept:
  We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

• Generating expansion pipelines from existing accounts.
• Analyzing account cohorts, identifying expansion patterns, and building business cases with ROI calculations.
• Multi-product selling:
  Articulating value of different pricing tiers, usage-based expansion, and feature upsells for technical products with multiple expansion vectors.
• Launching account management function, building playbooks, and establishing new customer engagement programs.

• 3-5 years in B2B SaaS account management or customer success with quota responsibility (not pure CS/support roles).
• Experience selling to or supporting technical buyers. Must understand API documentation, developer workflows, and technical decision-making processes.
• Mastery of CRM/sales tools. Salesforce required; experience with engagement platforms (Outreach, Salesloft), data enrichment tools (Zoom Info, Clay), and product analytics (Posthog, Amplitude) strongly preferred.
• Proven track record of 110%+ net revenue retention in a similar-sized book of business (500-1500 accounts or $1-3M ARR managed).
• SMB/mid-market background:
  Experience managing high-volume, lower-ACV accounts ($2-15K). Enterprise-only backgrounds typically don't translate to this segment.
• Bonus points for devtool experience, experience working in a startup environment, experience with developer relations or technical community building, and/or possessing a technical mindset.

• You’re comfortable with ambiguity and building systems from scratch - you don't need perfect processes to start executing. You document your learnings and create frameworks others can follow - thinking in playbooks, not one-off actions.
• You view every customer conversation as opportunity for expansion, not just relationship maintenance. You feel comfortable asking for more business.
• You lead with curiosity and business outcome discovery before pitching features. You understand customer success drives expansion.
• You have a bias for action: moving quickly, testing hypotheses, and iterating based on results. You don't wait for perfect data or complete systems.

We're growing exponentially month-over-month in revenue, headcount, and contract sizes. Our team is small-but-mighty, which means you'll have agency to build the GTM playbook from the ground up, rather than just executing on someone else's strategy.

Currently the majority of our pipeline is inbound from engineering leaders at top companies who are actively looking for better solutions. As we grow, there's a massive green field of untapped accounts waiting to be unlocked through outbound. You'll help shape that motion as we rapidly expand from SMB to enterprise and mid-market deals.

This is the rare opportunity to join a breakout Series A startup while there's still time to make a founding impact.

• Competitive compensation and equity | Free Ubers
• 20 days paid time off every year | Health, dental, vision
• 401k or RRSP | Free lunch and dinners
• $420/mo. wellness stipend | Annual team offsite

Compensation Range: $120K - $150K