Program Manager, Workplace Technology

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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers, allowing the management and automation of every part of the employee lifecycle in a single system.

The Program Manager, Workplace Technology will lead onsite technology operations across Rippling’s NAMER offices, ensuring reliable systems that power our hybrid workplace and in‑office events. In addition, this role ensures standards for Global AV, network, and hardware infrastructure, manages vendor partnerships and budgets, and supports IT/AV readiness for new office builds worldwide.

Please note:

this role requires being in the SF office five days a week, Monday‑Friday.

• Lead all onsite IT/AV operations for Rippling’s NAMER offices
• Ensure AV systems, cameras, and digital signage are fully functional and up to date
• Oversee Wi‑Fi network maintenance, site surveys, and upgrades
• Partner with the Devices Product team to maintain peripheral inventory in the Devices store and proactively manage device updates to prevent mass network outages
• Manage AV hardware such as Sonos systems and printers
• Provide IT/AV onsite support for live events in SF

• Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
• Manage ROM budgets, procurement approvals, and cost optimization
• Manage IT and AV vendor relationships, negotiate service agreements, and maintain adherence to SLAs
• Conduct site surveys and provide IT/AV scope during design and construction
• Oversee vendor project timelines, installations, and commissioning prior to FDOB
• Partner with Real Estate on new office openings, expansions, and relocations

• Manage Zoom Room configurations
• Collaborate with the Physical Security team on Brivo integration and access control systems
• Maintain inventory and AV licenses, renewals, and compliance

• Partner with Workplace team to ensure seamless tech‑enabled daily operations and events
• Work closely with Physical Security on camera systems, access management, and incident escalations
• Communicate planned outages, updates, and service changes to relevant office channels
• Serve as the primary escalation point for NAMER IT/AV issues

• 5‑7 years of experience in Workplace IT, AV operations, or Corporate IT infrastructure
• Proven experience managing vendors, budgets, and cross‑functional tech projects
• Familiarity with Zoom, Access Control Systems, Google Workspace, and Slack
• Strong understanding of SaaS ecosystem integrations and automation frameworks
• Experience working in a high‑growth, tech‑focused, multi‑site environment
• Exceptional communication and stakeholder management skills
• Experience leading large‑scale IT/AV programs or multi‑site buildouts
• Strong program management skills and comfort driving multiple concurrent initiatives
• Ability to document and standardize processes to scale technology operations globally

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Salary:
The pay range for this role is 140,000 – 180,000 USD per year (San Francisco Office). The salary for US‑based employees will be aligned with one of the ranges below based on location; final offers may vary based on experience, location, and other factors.