Deskside Services Advisor II

Deskside Services Advisor II – KPMG US – Los Angeles County, California

• Perform the troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops; deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service
• Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow‑up upon resolution to help make certain customer satisfaction
• Follow compliance processes related to preservation of chain of custody and tracking of designated hardware or components; apply a working knowledge of internal client-specific applications to troubleshoot issues
• Serve as a senior team member/escalation point and may be conferred with as a subject matter authority by other IT personnel; make certain timely escalation of customer issues by assigning appropriate priority level, escalating as necessary to management contacts, and owning the issue through resolution
• Participate in the implementation of national IT projects IT process development and documentation efforts; test and deliver patches, product releases, and other firm-supported upgrades and enhancements
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum three years of recent experience supporting client service professionals in various levels within the firm
• Bachelor's degree from an accredited college or university is preferred
• Ability to travel and provide on‑call coverage on nights and weekends, as needed
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment-based visa)

In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws.

• Associate

• Full‑time

• General Business