Product Manager - Workforce Management

Overview

Product Manager - Workforce Management role embled builds the infrastructure that underpins exceptional customer support, empowering companies to deliver faster, better service  provide solutions for workforce management, BPO collaboration, and AI-powered issue resolution, uniting in-house, outsourced, and AI-powered agents in a single operating system.

About Assembled:
We are building products that our customers love and are helping real people around the globe get better customer support. We partner with leading brands and enhance how teams operate in a modern support environment. We are backed by funding from notable investors and driven by a team passionate about problem-solving.

In this role, you bring strategy to life by growing our market-leading workforce management product to solve new customer needs and expanding into critical new uses cases like capacity planning. Your work might touch on forecasting math and exploring how AI and other techniques can automate workflows and schedule thousands of people. You will work with a small team of PMs from diverse backgrounds who are innovating in how to build products in the age of AI.

• Work with prospects and customers to deeply understand problems and needs. Conduct research and interviews, partner across functions, and analyze feedback and usage data.
• Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear requirements and direction, prioritize key features, and remove blockers. Team members wear many hats and expect rigorous discussion and debate.
• Evangelize the product vision and roadmap to internal and external stakeholders. Communicate the why behind key decisions and rally teams around the product strategy.
• Foster a culture of experimentation and iteration. Design tests to validate new features or strategies, measure impact and adoption, and incorporate learnings.
• Drive product performance and key metrics. Report insights to leadership and cross-functional teams; craft strategies to drive adoption and value.
• Champion high product quality, focusing on usability, visual design, and relevance to complex workflows.
• Foster a fast-paced, growth-minded, empathetic culture. Thrive in ambiguity and change as customers and the business grow, and help shape function and culture.

• Minimum of 3 years of product management experience in fast-growing tech environments (Enterprise SaaS experience strongly preferred)
• Collaborative style with a track record of building partnerships and making others more effective
• Experience leading and shipping complex, impactful products with solid tradeoff decisions
• Strong written and verbal communication skills; comfortable with a rigorous writing culture
• Customer orientation with a knack for translating business problems into product solutions
• Analytical mindset with ability to engage meaningfully with data
• Technical fluency to drill into complex design and implementation challenges

The estimated base salary range for this role is $180,000 - $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

• Mid-Senior level

• Full-time

• Product Management and Marketing
• Industries:
  Software Development

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