Infrastructure Support Engineer; NOC

Position Title: Infrastructure Support Engineer (NOC)

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time e join us!

Bengaluru

In this role, you will be focused on monitoring, managing and maintaining the Cloudflare global network. You’ll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, Network Deployment Engineering team and with various vendors and partners (including hardware vendors, datacenter and network providers, and ISPs) to maintain and improve our global infrastructure. This role ensures the maximum uptime performance, and security of critical systems and services.

This is a highly visible position that requires deep technical understanding of datacenter infrastructure, networking (physical), and basic experience with data analysis.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to maintain a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.

You are detail‑oriented, eager to learn, and excited to grow your career in a fast‑paced, global infrastructure environment. You bring foundational knowledge of data center environments, networking, and Linux systems, and are motivated to support mission‑critical operations. You’re comfortable following established processes, working across time zones, and collaborating with global teams. You will be working with partners to support infrastructure to a number of remote locations.

You will have had experience managing operational environments, and used to developing new approaches to improve efficiency or operational stability.

• Monitor for network and data center issues working with Infrastructure, Network, and SRE teams to support the day‑to‑day health of data center operations.
• Identify and respond to incident, outage and performance issues to ensure data center and network availability through proactive support and remote coordination.
• Perform first level of troubleshooting of issues by following SOPs, and helping to coordinate and track tasks with remote hands/contractors (e.g. hardware support/check cabling).
• Conduct root cause analysis for recurring issues and recommend preventive measures.
• Creating and maintaining documentation related to SOPs and participating in development and refinement of monitoring best practices.
• Support and reconfigure network infrastructure where required.
• Use tools like JIRA to update task status and progress reports.
• Providing feedback to internal teams to support internal tools and external vendor partnerships.

• English language proficiency (written and verbal) is mandatory
• Over 2 years of experience in a technical support, IT operations, or data center environment (internship or junior role experience…