Enterprise Customer Success Manager - Key Accounts

Enterprise Customer Success Manager - Key Accounts

, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale. Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most – the customer.

• Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
• Drive onboarding, implementation, and long-term success with LTV.ai’s platform
• Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
• Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
• Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base
• Gather feedback and act as the internal voice of the customer – informing product, features, and go‑to‑market strategy
• Deliver proactive support, strategic check‑ins, and high‑touch communication that reinforces LTV.ai’s value
• Help build scalable systems, playbooks, and tooling for success as we grow the CS org

• 3–5+ years experience in Customer Success, Account Management, or Strategy roles at e‑commerce SaaS or Mar Tech companies
• Deep familiarity with e‑commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
• Experience working with large‑scale DTC brands ($50M–$500M+ GMV)
• Understanding of AI/automation trends in marketing – comfortable helping brands evolve from legacy workflows
• An AI‑first operator – your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
• Analytical mindset – you can read performance data, identify opportunities, and communicate insights clearly
• Excellent communication skills – you’re comfortable advising VP/C‑suite clients and leading strategy calls
• Strong ownership mentality with a bias for action and continual optimization

• Base depends a lot on the person but we reward A players
• Equity included

If you’re curious, ambitious, and hungry to build something big, feel free to email our founder directly at asad – we’d love to hear from you.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industries:
Technology, Information and Internet