Technical Implementation Manager

Kroo Technical Implementation Manager New York, NY
· Full time

Company website Apply for Technical Implementation Manager

As a Technical Implementation Manager, you’ll have a unique opportunity to be a hybrid of a Solutions Engineer, an Implementation Manager, and a Customer Success lead. You will guide our customers from kickoff through go-live and beyond, ensuring seamless deployments, deep product adoption, and measurable ROI. We have been growing fast and onboarding industry-leading companies, and we’re looking for someone to own post‑sales implementation & customer success motion.

Kroo is the leading data management platform for the construction industry. We help the people who build the world we live in make sense of their data through turnkey data infrastructure & AI‑powered workflows. We are currently backed by two best‑in‑class investors, Afore Capital and Suffolk Technologies, who have strong track records for identifying industry‑defining startups like Kroo. We are also advised by a former construction tech founder who led their company to a successful exit.

• Solutions Engineering:
  • Gather and translate customer business requirements into technical designs
  • Build proofs‑of‑concept and configure ETL pipelines, warehouses, and dashboards
• Implementation Management:
  • Own the end‑to‑end onboarding process: timeline creation, internal coordination, and milestone delivery
  • Manage expectations, risks, and scope across technical and business stakeholders
• Customer Success:
  • Build deep relationships with our customers and manage renewal cycles, expansions, and support escalations to ensure customer happiness
  • Serve as the primary technical liaison for troubleshooting, training, and best‑practice guidance
  • Develop custom SQL queries and Power
    
    BI reports to extract, transform, and visualize customer data
  • Proactively monitor adoption metrics and drive strategies to maximize product value
• Cross‑Functional
  
  Collaboration:
  
  
  • Partner with Engineering to surface customer feedback and influence the product roadmap
  • Document implementation playbooks, create training materials, and share learnings across the team

• Growing fast (consistent XX% MoM growth) with XX+ paying customers and on track to hit $X million in revenue this year. We are trusted by and work with top construction companies such as ARCO, Suffolk, Mortenson, and many others. We are a fast‑growing company with a quickly growing reputation in the construction industry.
• Unique opportunity to transform how the $13 trillion construction industry uses their data. Kroo has a proven approach to winning new customers with proper market positioning. We’re capturing market share solving real problems for our customers while others are being distracted by existing tech trends. We have a methodical approach to creating a dominant foothold in the construction data landscape, which will give us the right to win when we release our AI‑powered features.
• Ability to directly create value for our customers and help shape Kroo into a more impactful platform. You will enjoy unparalleled autonomy in driving customer success and playing a huge role in optimizing for customer retention while relaying valuable product feedback. In this position, you will be exposed to the world of construction and develop valuable skillsets on working with different industry stakeholders and their tech stacks.
• Our customers love Kroo. We are incredibly focused on making sure our product truly delivers outcomes for our customers. As a result, our customers consistently push for more Kroo features and organically upsize their contracts. Our customers have also helped successfully sell Kroo to other customers because of how valuable our product is to them.

• Customer‑obsessed
• Has experience in the construction industry
• Has a "get‑it‑done" mentality
• Proficiency in SQL (complex query writing, performance tuning)
• Expertise with Power
  
  BI, Tableau, or other data visualization tools (data modeling, dashboard development)
• Familiarity with modern data warehousing (e.g., Fabric, Snowflake, Big Query) or ETL tools (e.g., DBT)
• Exceptional communication skills—comfortable interfacing with both technical and non‑technical stakeholders
• Proven ability to manage multiple projects and deliver on time with autonomy

• Competitive salary
  : $110K–$130K +
  equity stake in a high‑growth startup
• Healthcare benefits:
  • Medical
  • Dental
  • Vision
• Time off: 20+ days PTO, plus company holidays
• Other Perks:
  • Free lunch provided on in‑office days
  • 401K
  • Transportation + wellness benefits
• Team events:
  • Annual offsite
  • Monthly team events
• Hybrid flexibility:
  • 2 days in‑office for hands‑on collaboration
  • 3 days remote for focused work

$110,000 - $130,000 per year