IT Operations Specialist II

Position Title: IT Operations Specialist II

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time e join us!

As an IT Operations Specialist II (P3), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite at our Bengaluru Office, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands‑on assistance for devices and user requests.

This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.

• Act as the onsite IT support resource, responding to employee requests and incidents.
• Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
• Assist with IT asset management, including device provisioning, check‑in/check‑out, and tracking.
• Partner with IT and Security teams to follow access control and compliance policies.

• Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
• Assist with small to mid‑sized corporate meetings and events, including setup and technical support.
• Escalate complex AV or event issues to senior specialists or vendors as needed.

• Provide in‑person support for hardware, software, and network connectivity issues.
• Help employees with device setup, account access, and secure remote connectivity.
• Deliver professional, customer‑focused service when working with employees at all levels.

Required:

• 5+ years of IT support or helpdesk experience in a corporate environment.
• Strong troubleshooting skills for common hardware, software, and connectivity issues.
• Familiarity with video conferencing platforms (Zoom, Google Meet).
• Knowledge of IT asset management practices.
• Excellent communication and customer service skills.
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred:

• Experience with IT ticketing systems (e.g., Jira Service Management).
• Familiarity with device management tools such as JAMF or Intune.
• Basic understanding of IT security best practices.
• Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.

We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo
—Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.

At…