Physical Security Systems Administrator

Job Overview

Position Summary: We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting‑edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues.

• Monitor and respond to break‑fix tickets in Jira submitted by GSOC team during business hours
• Perform troubleshooting and diagnostics on physical security systems including:
  • Access Control Systems
  • Video Management Systems (VMS)
  • Visitor Management Systems
  • Network‑connected security devices
• Analyze device and network connectivity issues using system logs and diagnostic tools
• Determine root cause of system failures and implement software‑based solutions when possible
• Coordinate with field integrators when hardware replacement or on‑site intervention is required
• Provide clear dispatch instructions and technical guidance to integrators
• Ensure proper resolution validation before integrator departure from site
• Maintain detailed documentation of troubleshooting steps and resolutions in Jira
• Escalate complex issues to appropriate vendor support channels when necessary
• Participate in post‑incident reviews to identify preventive measures

• Video Management:
  Axis cameras and video solutions, Genetec Security Center VMS, Sureview immersive video management
• Access Control:
  Wayvelinx cloud‑based access control systems
• Network troubleshooting for IP‑based security devices
• Enterprise security system architecture and integration

• Minimum 5 years of hands‑on experience with enterprise physical security systems
• Strong experience with IP networking, VLANs, and network troubleshooting
• Proficiency with Jira or similar ticketing systems
• Experience coordinating with field technicians and integrators
• Strong analytical and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple concurrent issues
• Must be able to work on‑site in San Francisco during standard business hours
• Reliable transportation to San Francisco location

• Industry certifications (e.g., Genetec, Axis, networking certifications)
• Experience with enterprise‑scale deployments
• Knowledge of cybersecurity best practices for physical security systems
• Previous GSOC or NOC experience
• Experience with vendor escalation processes

• Average ticket resolution time
• First‑call resolution rate
• Customer satisfaction scores from GSOC team

Full‑time on‑site presence required at San Francisco location.

Standard business hours: 8:00 AM – 5:00 PM, Monday through Friday.

Occasional flexibility may be required for critical system issues.

Professional office environment.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self‑expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.