Strategy & Optimization Lead: Transformation & AI Value Delivery; AI-First
Listed on 2025-12-19
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IT/Tech
AI Engineer, Data Analyst, Business Systems/ Tech Analyst, Data Science Manager
Strategy & Optimization Lead:
Transformation & AI Value Delivery (AI-First)
Experience – 8+ years
Location – San Francisco
Job Type – Full-time
About Klarity:
Klarity (YC S18) partners with Fortune 500 companies like Service Now, JLL, and Moody’s and cutting‑edge companies like OpenAI, Door Dash, Uber, and Stripe to deliver real AI outcomes.
Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies.
Klarity upgrades the script. Instead of betting everything on a massive “big bang” change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team:
Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time.
Transformation isn’t dead, it just looks different now. Klarity makes it effortless, always‑on, and outcome‑driven.
At Klarity, you will thrive if:
You’re seeking a culture of rapid iteration and constant change that turns into lasting impact.
You’re seeking a role where you can take initiative and embody ownership.
You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards.
You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements.
You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow.
Job overview:
Become an industry disruptor, drive exponential impact and move customers from promise → value, fast
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We are looking for a Strategy & Optimization Lead to build the strategic operating system behind our post‑sales motion. This is a high‑agency, systems‑thinking role that will sit in our AI Value Delivery team.
You will design the strategic operating infrastructure, mechanisms, processes & reporting that power customer onboarding and value realization. Your work multiplies the impact of our AI Delivery Leads and AI Solutions Specialists by building and evolving the strategy, visibility, structure and process designs they need to deliver exceptional outcomes at scale.
Think of this role as the Operational Architect for Klarity’s Value Realization engine.
What you’ll own:
Customer Journey Architecture & Measurement Systems- Define and maintain Klarity’s customer journey stages, event taxonomies, and lifecycle logic for each persona.
- Operationalize core metrics including Time-to-Value (TTVR), Implementation Health Index (IHI), and Customer Health Index (CHI).
- Design canonical journey infrastructure and measurement systems for journey events, stage transitions, account summaries, and play triggers.
- Drive our strategy portfolio focused on reducing variability and hours across value realization by standardizing playbooks and operating cadences. Identify bottlenecks and prototype high‑leverage improvements across people, process, data, and tooling.
- Partner with Product to turn repeatable implementation patterns into productized workflows.
- Drive quarterly strategic initiatives tied to TTVR attainment, and customer experience goals.
- Build automations, templates, and systems that eliminate manual effort for delivery teams.
- Own Strategic reporting and dashboards for post sales strategy, implementation progress, adoption, risk signals, and health scoring.
- Partner with GTM ops and Product to build requirements that inform automation reporting pipelines that combine CRM, product telemetry, support and customer insights.
- Deliver executive‑ready insights that guide customer strategy and prioritization.
- Codify end‑to‑end workflows across onboarding and value realization.
Who you might be:
- 8+ years in Strategy & Operations, Biz Ops, Transformation, Process Engineering or Post‑Sales Ops.
- Systems thinker who can move…
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