Corporate IT A​/V Collaboration Engineer

Please note this is for San Francisco, CA, United States. You only need to apply to one location if there are multiple listed for the job.

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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

Are you passionate about improving collaboration and driving efficiency through groundbreaking audiovisual technology? Ripple has an opening for you as an A/V Collaboration Engineer!

As an A/V Collaboration Engineer at Ripple, you will play a vital role in crafting the way our employees collaborate and communicate across different locations. From crafting and implementing innovative audiovisual solutions to solving and maintaining existing systems, you'll be the driving force behind crafting immersive and flawless meeting experiences. With your passion for groundbreaking technology, you'll work alongside dedicated professionals, using your technical expertise to optimize collaboration tools and systems.

Join us in our San Francisco office, working with the Manager, A/V, and be part of a team that enables efficiency and empowers employees to reach new heights of success!

• Be a service owner and system administrator for A/V systems, including cloud-based videoconferencing, physical A/V equipment, and VoIP
• Act as a domain expert (SME) in all things A/V Event Support
• Provide front-line A/V and videoconferencing support to employees, both in person at our London office and remotely to employees worldwide
• Run and support live internal company events, including on-site events in the London office as well as fully virtual events
• Participate with Workplace and Communications team on planning for upcoming events
• Develop the next-generation video conference solutions sought at improving the quality of our service offerings, especially in a hybrid work environment
• Diligently supervise and manage A/V requests and projects in an online system
• Develop documentation, training, and other informative materials
• Participate in a 24/7 on-call rotation

• 3+ years relevant A/V systems experience
• Outstanding interpersonal skills to ensure deadlines are never missed and tasks are never forgotten
• Strong experience with the use, support, and administration of Zoom (including Zoom Rooms, Zoom Webinar, and Zoom Phone) and Ring Central
• Strong experience with conference room A/V hardware, including Zoom Room appliances, Crestron, and scheduler iPads
• Experience with using a project management tool and ticketing system such as Jira, Confluence, Fresh service, to keep track of projects and tasks
• Experience conducting site surveys, crafting and installing A/V solutions. Sophisticated AV design experience is desired
• Proficiency using Macs, Windows, and common SaaS systems such as Google Workspace, Slack, and Okta.
• Can solve any A/V issue without assistance by applying troubleshooting methodology on unfamiliar systems
• On-site work 5 days a week in our San Francisco office will be vital
• On-call rotation will be vital

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

CA Annual Base Salary Range

$100,000 — $115,000 USD

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other…