Sr. Field Service Technician

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Field Service Organization (FSO) is dedicated to supporting the implementation and ongoing maintenance of sophisticated communications systems for our customers. This involves a comprehensive range of responsibilities, including but not limited to: deployment, optimization, and repair of infrastructure, nice public safety loggers, 911/ECW/Airbus equipment, subscribers, microwave, computers, servers, and network equipment. This work is performed both internally and externally to Motorola Solutions.

The department works collaboratively with a variety of internal and external partners‑including system managers, engineers, the sales team, project managers, system technologists, and service partners—to successfully complete assigned tasks. Given the nature of supporting public safety customers, the FSO operates under a mandatory 100% on‑call status.

Responsible for the post‑sale installation, optimization, maintenance, and management of complex communication systems. This role focuses on proactively maintaining optimal system performance, responding to system‑level alarms/errors, and performing advanced troubleshooting, hardware, and software installation and optimization. The Sr. Field Service Technician ensures system availability through routine maintenance and continuous performance monitoring.

• Perform installation, optimization, and maintenance on various public safety systems, including VHF, UHF, and 700/800 public radio systems; 911/Emergency Communications Workflow (ECW)/Airbus equipment;
  Next Generation 911 (NG911) infrastructure; and NICE public safety logging systems.
• Execute preventative maintenance routines
  , focusing on trend analysis and documentation to ensure proper system operation.
• Develop technical solutions for complex problems encountered during system implementation, upgrades, or support issues.
• Apply extensive knowledge of the latest technologies and troubleshooting techniques in transport, communications, and RF systems.
• Collaborate with system managers, engineering, project management, sales, system technologists, and partners to design, implement, optimize, and cut‑over advanced communication systems that meet or exceed customer expectations.

• Education/Certification: Associate's Degree, EET, technical certification, project management certification, IT certification, or military technical certification is required. CET is required within 6 months of hire. FCC license and industry certifications are a plus.

• Strong working knowledge of P25 radio systems and trunking/Smart Zone systems.
• Strong knowledge of wired/wireless communication systems, including local area networks (LAN) and wide area networks (WAN).
• Proficiency in computer network installation, configuration, and maintenance, including cabling, routers, switches, and bridges.
• Strong knowledge of NICE public safety logging systems.
• Strong knowledge of standard telephony, dedicated data circuits, and packet switching techniques.
• Experience with one or more of the following: P25 systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, and IT networks.
• Experience in the configuration and testing of Motorola two‑way radio and subscriber products.
• Proficient in the use of optimization and testing equipment (e.g., communications systems analyzers, watt meters, TIMS sets, CPS, RSS, antenna systems analyzers (FDRs), T1 test sets).
• Software Proficiency: Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.