Senior Content Designer - Slack

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Hi there!

We're looking for a writer and designer who excels at solving user experience problems through interaction design best practices, content strategy, information structure and language and has experience building content systems that help others do the same.

Our ideal teammate likes to make the complicated simple; provide clarity out of the messiness; and make any product copy sound clear and human. If this sounds like you - please get in touch.

About Content Design at Slack

We're part of the larger design organization. We specialize in language, partnering with visual and interaction designers, product managers, and user researchers to craft the end-to-end product experience.

Our team mission is to make Slack experiences clear, intuitive and delightful for everyone. It's our job to help people do their work and feel like humans while they do it.

As a team, we give and receive feedback to help each other be the best content designers and thought partners we can be. We love mentoring and coaching other content folks and cross-functional partners who want to learn more about language and our discipline.

Role Responsibilities

• Own product copy and content strategy for your teams' features.

• Demonstrate the impact of your work proactively and often. Use data to guide your work and advocate for it.

• Partner with Product Marketing, Product Management, and other cross-functional partners to develop a consistent voice, tone, and taxonomy for your product area.

• Be an active and available craft mentor to other content designers, and partner with us in building our positive, collaborative, healthy team culture.

Requirements

• A portfolio of your work.

• 3+ years experience in product writing, content strategy, and/or copywriting, with a demonstrated record of writing successful product copy with measurable impact.

• Proficiency in Figma, Photoshop, Illustrator, or equivalent design tools. Experience prototyping with AI tools is a big plus.

• Experience creating and applying style guides and related artifacts to help others write successfully.

• Ability to track the effects of your work across multiple teams, and proactively manage issues and complexity.

• Leadership skills: the ability to give strong, thoughtful feedback, and an active drive to help others improve.

• Understanding of the Slack voice, and ability to extend it and adapt it based on context.

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Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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