Customer Engineering Manager IV, SAISV, Cloud

Position: Customer Engineering Manager IV, SAISV, Google Cloud
Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
San Francisco, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 10 years of experience with cloud native architecture in a customer-facing or support role.

• Leadership experience, such as people management, team lead, mentorship, or coaching.

• Ability to travel up to 25% of the time.

Preferred qualifications

• Experience with software life cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.

• Experience as a Pre‑Sales Manager or a people manager in a technical customer‑facing role within a professional services or Sales Engineering team.

• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.

• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering (CE) Manager with the Strategic AI and Independent Software Vendor (SAISV) Go‑To‑Market team, you lead a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

You are an excellent motivator and possess the people management skills required to manage a wide collection of engineering professionals, who will engage with sales prospects, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise throughout the sales process. Additionally, you should be a confident presenter with excellent verbal and written communication skills.

You will maintain personal technical expertise and be prepared to engage directly with prospects as the opportunity presents itself. You will also have the ability to work cross‑functionally with our product, support, engineering and sales teams.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full‑time position is $186,000‑$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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