Conversational Designer, AI

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.

At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.

Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.

Since launching in 2023, Assort has managed over 75M+ patient interactions
, slashing average hold times from 11 minutes to 1 minute
. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy
. Patient satisfaction averages 4.4/5, and we’ve achieved 11x revenue growth since Q4 2024
. We’re scaling rapidly and expanding adoption across the entire healthcare industry.

We’re hiring a Conversation UX Designer to design and scale AI-driven conversations that feel human, intuitive, and transformative. You’ll be the bridge between our users and our AI products — shaping how people interact with our systems in real-world workflows, while helping us scale 3x.

Your mission: create human‑AI collaboration patterns that make our AI agents both practical and delightful, and define how conversational experiences evolve at Assort.

• Design human‑AI conversations — create dialogue flows, interaction patterns, and AI behaviors that map to real user workflows and goals.
• Conduct research and experimentation — run field studies, prototypes, and feedback loops to uncover effective patterns of human‑AI collaboration.
• Translate insights into action — collaborate with Product, Engineering, and Customer Success to ensure AI experiences meet user needs and business objectives.
• Build scalable conversation frameworks — design reusable templates, playbooks, and guidelines for consistent, high‑quality AI interactions.
• Advocate for users — champion clarity, empathy, and accessibility in every interaction to create trustworthy and enjoyable AI experiences.
• Influence AI strategy — provide actionable recommendations for AI deployment, feature development, and roadmap planning.

• 4+ years of experience in UX design, conversation design, human‑computer interaction, product design, applied research, or related fields.
• Ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experiments, data analysis).
• Strong communication and collaboration skills — able to bridge technical, business, and user contexts.
• A builder’s mindset — experience helping design or scale new systems, workflows, or conversational products from scratch.
• Thrives in fast‑moving, ambiguous environments and brings clarity to evolving challenges.
• Passion for healthcare innovation and improving patient or provider interactions.
• Bonus:
  Experience designing chatbots, voice assistants, or enterprise‑grade AI systems; hands‑on experience with frontier AI tools; degrees in HCI, Computer Science, or related fields.

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• 💻 Office Setup Stipend – We’ll outfit your in‑office workspace so comfy as it's productive.
• 🩺 Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 👵 401(k) – Let us help you plan for the future. We’ve got you covered.

Our team at Assort Health moves fast,…