Documentation Engineer San Francisco

Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.

Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.

At Braintrust, documentation is a core part of the product experience. Documentation Engineers help customers onboard, build, and succeed independently by creating clear, accurate, and intuitive documentation that evolves with the product.

This role is for someone comfortable operating in ambiguity, who moves quickly without sacrificing quality, and takes ownership from understanding the product hands-on to shipping documentation that meaningfully reduces friction for users.

Ship high-quality documentation at speed.

Translate ambiguous goals into structured documentation plans. Proactively unblock yourself through hands-on product testing, sharp questions, and cross-functional collaboration.

Produce clear, correct, and complete docs that allow customers to onboard and use Braintrust with minimal support.

Improve information architecture, clarity, and user flows.

Use Braintrust hands-on while writing and build fluency in core workflows over time. Anticipate where users may struggle and surface UX or DX issues early.

Engage early and often with partners. Communicate progress, risks, and insights proactively, and provide thoughtful feedback that improves both the product and how it’s documented.

Follow existing conventions while helping improve templates, content patterns, and workflows to increase clarity, consistency, and team velocity.

Proven experience writing high-quality technical or product documentation.

Strong ability to operate independently in fast-moving, ambiguous environments.

A hands-on, product-first mindset - you learn by using the product, not just reading specs.

Excellent written communication and attention to detail.

Comfort collaborating cross-functionally and giving constructive product feedback.

Bias toward action, iteration, and continuous improvement.

Medical, dental, and vision insurance

Daily lunch, snacks, and beverages

Flexible time off

Competitive salary and equity

AI Stipend

Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.