Customer Education Lead

Location

Boston, San Francisco , Stockholm

Full time

Hybrid

Sales

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life.

And we’re just getting started.

We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

We’re hiring a Customer Education Lead to build and operationalize Lovable’s learning programs — from onboarding to advanced enablement. This role combines content strategy, instructional design, and program execution. You’ll create scalable education frameworks that help every customer — from early adopters to global enterprises — succeed on Lovable.

• Program Design:
  Develop and execute structured learning programs that guide customers from first login to advanced use cases.
• Content Design and Development:
  Create and manage a portfolio of tutorials, videos, guides, and certification paths that evolve with the product.
• Training Delivery:
  Lead live and virtual sessions for new customers and enterprise rollouts; enable internal teams to deliver these independently.
• Cross-Functional Enablement:
  Partner with CS, Product, and Marketing to align education initiatives with product releases, adoption goals, and customer milestones.
• Measurement & Optimization:
  Define metrics for activation, usage, and retention; analyze program impact and iterate quickly.
• Knowledge
  
  Infrastructure:
  Establish and maintain Lovable’s customer knowledge base, learning hub, and course catalog.

• Have 5+ years of experience in customer education, enablement, or instructional design at a SaaS or product-led company.
• Know how to translate technical concepts into clear, actionable learning experiences.
• Are highly organized and skilled at building systems that scale — not one-off sessions.
• Are data-driven and can measure learning impact against business outcomes.
• Thrive in a fast-moving environment and can balance strategy with hands‑on creation.

• Every new customer reaches meaningful activation within days, not weeks.
• Lovable’s learning programs drive measurable gains in usage, expansion, and retention.
• Education content becomes a key asset for CS, Sales, and Marketing teams.
• The customer education engine runs predictably, with clear ownership and metrics.

Customer education is one of Lovable’s most powerful levers for adoption and expansion. You’ll build the foundation that enables thousands of teams to learn faster, unlock the value of AI-native tools, and scale their creativity with confidence.