Maps Technical Partner Manager

San Francisco Bay Area, California, United States Software and Services

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves on being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job!

The Apple Maps Partner Success team is seeking an experienced and highly motivated technical leader to drive partner engagements, lead pre- and post-launch integration activities, and accelerate feature adoption across the Apple Business Connect product ecosystem. The ideal candidate is a technically strong, operationally minded leader who can own partner-facing technical account management, influence product direction, and build trusted relationships across both internal teams and external partners.

This role will lead technical engagements with strategic partners and enterprise customers integrating with Apple Business Connect API. As the primary technical point of contact, you will guide partners through solution design, architecture, integration, launch readiness, and ongoing optimization—ensuring high-quality data and strong usage of key features. You will serve as a trusted technical advisor, bridging the gap between engineering, product, and business value.

You will advocate for partner needs within Apple Maps and help shape future products, tooling, and programs. The Technical Partner Manager will drive partner adoption, operational excellence, and opportunities for optimization and growth across the partner ecosystem. You will collaborate closely with Product, Engineering, Business Development, Support, and Operations to remove roadblocks, streamline implementations, and deliver outstanding experiences for shared customers.

You will also monitor solution performance, identify trends and risks, and provide actionable insights that influence future development.

• Serve as the primary technical point of contact for assigned partners and enterprise customers throughout onboarding, integration, launch, and ongoing support.
• Build and maintain trusted relationships with technical, business, and product stakeholders across internal and external teams.
• Lead regular technical reviews to discuss integration health, product performance, adoption patterns, and opportunities for optimization.
• Guide partners through API integrations, data workflows, architecture decisions, and configuration best practices.
• Collaborate with Engineering and Product teams to troubleshoot issues and deliver high-quality, scalable solutions.
• Develop a deep understanding of partner environments, use cases, and data structures to anticipate needs and drive proactive improvements.
• Own and manage escalations end‑to‑end, coordinating cross‑functional teams for timely and effective resolution.
• Partner with Support and Operations to identify recurring issues and drive systematic, scalable solutions.
• Create technical documentation, onboarding playbooks, and enablement materials to reduce friction for future implementations.
• Monitor partner health metrics, integration performance, adoption rates, and KPIs; use data insights to identify trends, risks, and opportunities for growth.
• Partner with Business Development, Product, and Engineering to influence onboarding strategy, drive feature adoption, and identify new integration opportunities.

• 7–10+ years of experience in Consulting, Solutions Architecture, Partner Success, Customer Success, or Partner Operations within a SaaS, startup, or fast‑paced environment.
• Strong technical background with hands‑on experience integrating RESTful APIs, including authentication (OAuth 2.0, JWT), rate limits, error handling, and integration best practices.
• Solid understanding of modern data formats and workflows (JSON, XML, CSV), data validation, data quality frameworks, and experience using SQL for data analysis and debugging.
• Demonstrated ability to design and implement scalable partner…