Solutions Engineering Manager

Position Title

Solutions Engineering Manager

As a Solutions Engineering (SE) Manager for the LATAM region at Cloudflare, you will lead a cross-functional team responsible for supporting the full sales lifecycle and delivering technical excellence across our customer base. This leadership role demands a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive business growth in partnership with the Sales organization.

You will manage a geographically distributed team of Solutions Engineers (SEs) located across the US and Mexico, providing coverage for all LATAM countries. Your team will work closely with Enterprise, Mid-Market, and Public Sector Sales teams, as well as other GTM teams including extended organizations such as Professional Services, Customer Success and Channel teams, to ensure customers fully realize the value of Cloudflare's solutions.

• Lead and mentor a high-performing team of SEs supporting LATAM customers and prospects.
• Collaborate with Sales leadership and other GTM teams to develop and execute regional growth strategies.
• Align SE activities with Sales, Customer Success, and Product Management teams to ensure a seamless customer experience.
• Ensure the team effectively communicates the value and technical capabilities of Cloudflare's products.
• Drive best practices in technical discovery, solution design, and product demonstrations.
• Support recruiting, onboarding, and career development of SE team members.

• 10+ years of experience in solutions engineering, systems architecture, or similar technical customer-facing roles.
• 5+ years of leadership experience, with a track record of building, developing, and scaling technical teams.
• Bachelors degree in Computer Science, Engineering, MIS, or a related field; MBA or masters degree is a strong plus.
• Deep understanding of networking, internet protocols (e.g., TCP/IP, DNS, HTTP/S, BGP), cloud infrastructure, and security technologies.
• Proven success managing technical pre-sales and full sales cycles, including industry frameworks as MEDDPICC for discovery, solution design, and proof-of-concept execution.
• Strong operational leadership, with experience implementing scalable processes and cross-functional best practices (Sales, Product, Customer Success).
• Excellent organizational, analytical, and problem-solving skills, with the ability to prioritize effectively in dynamic environments.
• Strong interpersonal and communication skills, capable of engaging both technical and non-technical stakeholders.
• Fluency in English and Spanish;
  Portuguese is a plus.
• Willingness to travel across the US, Mexico, and LATAM as needed.
• Experience working in SaaS, cloud, or cybersecurity companies, particularly in regional or global, matrixed environments.

Cloudflare values diverse professional backgrounds across its Solutions Engineering team from financial consulting and software development to product management and customer support. We are committed to building a team that reflects a variety of experiences and perspectives, united by curiosity and passion for technology.

We are looking for individuals who:

• Have a genuine passion for technology and people, and a talent for breaking down complex technical topics into clear, relatable terms.
• Are natural educators and coaches, who enjoy mentoring others and helping teams grow.
• Thrive in a collaborative environment, bringing unique strengths while also supporting teammates across functions.
• Are hands-on builders with a bias toward action and a willingness to get involved in technical details when needed.

Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo:
Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's…