Salesforce Business Analyst

Overview

A Salesforce Business Analyst acts as the bridge between business needs and Salesforce solutions. This role focuses on gathering requirements, analyzing processes, and ensuring Salesforce implementations align with organizational goals.

• Requirement Gathering & Analysis
• Elicit, document, and analyze business requirements from stakeholders.
• Translate business needs into functional specifications for Salesforce features.
• Solution Design & Implementation
• Collaborate with technical teams to design scalable Salesforce solutions.
• Configure custom objects, workflows, validation rules, and dashboards.
• Testing & Deployment
• Coordinate and execute User Acceptance Testing (UAT).
• Ensure solutions meet business needs and quality standards.
• Stakeholder Communication
• Act as liaison between business and technical teams.
• Prepare and present reports on project status and recommendations.
• Continuous Improvement
• Analyze system performance and recommend optimizations.
• Stay updated on Salesforce releases and new features.

• Business Analysis
  
  Skills:
  
  Needs analysis, process mapping, wire framing, and documentation.
• Strong communication and problem‑solving abilities.
• Technical
  
  Skills:
  
  Salesforce CRM (Sales Cloud, Service Cloud), SOQL, and data management.
• Familiarity with reports, dashboards, and automation tools.
• Certifications:
  
  Salesforce Certified Business Analyst (recommended).
• Salesforce Administrator, Platform App Builder, and Agile/CSM certifications are a plus.

• 8 years in business analysis, preferably with Salesforce projects.

Exposure to Agile methodologies and CRM optimization.

• Mid‑Senior level

• Full‑time

• Business Development and Sales

• Software Development