Client Engagements Lead; HiTech - Data & Analytics

Job Description - Client Engagements Lead (HiTech Sector - Data & Analytics) (051258)

Client Engagements Lead (HiTech Sector - Data & Analytics)

North America Engagement Partner (EP) plays a critical and meaningful role in the success of North America Insights and Data’s delivery and growth within our client’s ecosystem . At an account, in partnership with the Client Partner (CP) and Account Delivery Leader (ADL), the EP is instrumental in crafting a healthy balance between transforming, delivering the current book of business (60%), and helping expand win new business (40%).

From a client standpoint, EP is the single point of contact for all delivery matters on-site or offshore for Insights and Data related work. Along with the ADL who leads all areas including I&D, the EP provides a unified view of Capgemini’s delivery & project status to the client.

• Operating as part of the unified delivery organization, the EP acts as a link between our commercial and delivery organizations crafting the right balance between new business pursuits, delivery, and transformation of the current book of business.
• Serves as a senior onsite delivery liaison supporting the client and internal teams and works closely with ADL to ensure alignment of delivery to client’s key objectives and improved delivery governance.
• Leads a team of Capgemini associates and third-party suppliers onshore and offshore
• Mentors the team on tools and processes to run projects, participates in hiring decisions and conducts performance appraisals of staff.
• Responsible for defense of the current portfolio as well as sequential/organic growth within the current book of business.
• Accountable for achieving Account sales and delivery KPIs and run internal account operations – these include operations, process, coordination etc.
• From a client standpoint, establish oneself as the single point of contact for delivery on all existing contracts; the EP lends credibility to new pursuits by using our knowledge of the client’s business.
• Builds and maintains key client relationships along with the Client Partner, is consultative in proposing new ways of managing as well as transforming current business.
• Leads and Drives client Q  and Steering committee meetings.
• Provides full and accurate communication with the internal and external customer and vendors.
• Responsible for handling CSAT score working with internal stakeholders.

• 15+ years of overall Delivery experience, with 8+ in a client facing role within leading delivery of services.
• 8+ Years of Data and Analytics experience preferably Cloud Data Lake space
• Cloud Data Lake space / Cloud Data management experience on AWS or Azure as an architect will be highly desired
• Deep Legacy Hadoop (on-prem Hadoop) or Legacy Data Warehouse experience can be substituted for Cloud Data experience if the experience is deep and really strong
• Exposure to Reporting and Data Science at a conceptual level is required
• Ability to design and communicate solutions and offers designed by the team to the client without assistance will be required
• Strong client case study experience thinking on ones feet will be required and will be tested in the interview process through a scenario modeling (case) experience
• Ability to engage senior client executives, i.e., C-suite, and Line of Business Executives in one-on-one discussions.
• Demonstrated experience managing deliveries across multiple projects utilizing the global delivery model spanning on-site, on-shore, and off-shore locations.
• Should be adept at managing large teams.
• Large scale agile experience will be required. Scrum or other agile certifications will be highly preferred (PMP will not be a substitute)
• Committed to exceeding customer expectations and to the highest standards of excellence.
• Able to build confidence and trust with customers.
• Display effective analytical skills.

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future…