Strategy and Operations Lead

Job Description:

Our client, a fast-growing AI platform that builds and deploys intelligent workers to automate communication, is seeking a Strategy & Operations Lead to help design and scale the internal systems that power its rapid growth.

This is a hands-on, high-impact role for a sharp, resourceful operator who thrives in fast-paced environments, loves solving operational challenges, and takes full ownership from day one.

What You'll Do

• Optimize Processes: Identify inefficiencies and build scalable systems across Product, Sales, Customer Success, and Engineering.
• Drive Execution: Lead key cross-functional initiatives that improve how teams operate and deliver impact.
• Manage Tools & Systems: Evaluate and implement internal tools that enhance collaboration and productivity.
• Plan & Report: Support company planning cycles, track progress against OKRs, and ensure organizational alignment.
• Document & Enable: Develop internal documentation, playbooks, and training materials to support operational excellence.
• Connect Teams: Act as the glue between departments, removing roadblocks and ensuring speed and clarity across the organization.

Who You Are

• 3 to 6 years of experience, ideally as a former consultant turned startup operator
• Background in management consulting (required); startup operations or other high-intensity environments preferred
• Graduate of a top 25 university (a plus, not required)
• Hands-on, detail-oriented, and process-driven, you enjoy being in the weeds and improving unglamorous but critical systems
• Hungry, scrappy, and resilient, able to thrive in ambiguity and move fast with limited resources
• Ambitious and ready to step into a Head of Operations role within a year

This is an opportunity to own core operations at a company shaping the future of AI-driven work, building real systems, solving real problems, and scaling a team with purpose.

Required Skills:

• Operations

• Strategy