Enterprise Support Specialist, Japanese Speaking

Enterprise Support Specialist, Japanese Speaking

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.

If you're excited to shape the future of design and collaboration, join us!

As an Enterprise Specialist on the Product Support team, you’ll partner with the Enterprise Support Manager to define and elevate our Enterprise Support function. This team crafts what exceptional support looks like for Figma’s top customers, delivering experiences that build trust throughout the community—customers and key internal partners such as Sales, Product, and Engineering.

We’re looking for a technical support expert experienced in working with enterprise-level customers who can understand and help with their unique needs. You will diagnose issues, determine solutions, anticipate customer impact, and serve as a customer advocate while working cross‑functionally to deliver an exceptional experience. We are currently seeking specialists fluent in Japanese, Korean, or Portuguese.

Full‑time role. Can be held from one of our US hubs or remotely in the United States.

• Develop expertise of Figma’s products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution.
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup.
• Operate as the voice of the customer, capturing product and process gaps and presenting data‑backed cases for new feature development and process automation.
• Act as designated point of contact for high‑risk escalations and issues, proactively engaging appropriate partners and owning communication through to solution.
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements.
• Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments.
• Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale.

• 3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
• Professional fluency in Japanese, Korean, or Portuguese.
• Experience working with system administration for large end‑user communities or guiding customers through complicated implementations.
• Experience evaluating the business impact of technical issues to drive cross‑functional alignment, prioritization, and timely resolutions.

• Experience troubleshooting SAML/SSO and SCIM configurations for large‑scale organizations.
• Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development.
• Familiarity with or willingness to learn AI concepts (prompt refinement, natural language tools, generative AI, machine learning basics).

If based in Figma’s San Francisco or New York hub offices, the annual base salary range for this role is $43.80‑$63.90 USD × 50 hrs/week (hourly). For remote roles the pay range is localized by location. Figma also offers equity, health, dental & vision, retirement contributions, paid time off, and other benefits.

Figma is an equal‑opportunity workplace dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any…