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Associate, Quality Services, Firmware Tech Support

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Amazon
Full Time position
Listed on 2026-01-07
Job specializations:
  • IT/Tech
    Data Analyst, Technical Support, IT Support
Job Description & How to Apply Below

Associate, Quality Services, Firmware Tech Support

An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes.

Key job responsibilities
  • Gain understanding of the application test procedures and how to use applicable software and tools.
  • Execute test instructions and report test results accurately and promptly.
  • Report any deviations observed.
  • Understand any changes in test instructions related to their assigned work.
  • Follow defined processes to perform assigned work.
A day in the life

Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.

About the team

Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support.

Basic Qualifications
  • Bachelor's degree
  • Knowledge of QA methodology and tools
Preferred Qualifications
  • Understanding about software testing
    · Ability to complete assigned tasks accurately and promptly
  • Understanding about software testing
    · Ability to complete assigned tasks accurately and promptly

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Position Requirements
10+ Years work experience
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