Lending Program Manager

Join to apply for the Lending Program Manager role at Block

Get AI-powered advice on this job and more exclusive features.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more.

Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Lending Program Manager is responsible for supporting day-to-day relationships with key bank partners supporting Cash App's lending products, including driving operational excellence with partners, leading projects to improve efficiency, lower costs, or enhance customer experience, along with ensuring the resolution of operational issues. This role works closely with the manager to execute initiatives, maintain clear communication with internal teams and partners, and track progress on key deliverables.

The role sits in our Lending Relationships team and reports to the Lending Relationships Lead. The Lending Relationships Team is part of the Fin Ops Lending Team. The Fin Ops Lending Team acts as “the voice of the banking partner” within Cash App to ensure programs are being built and run in-line with bank partner requirements and risk tolerances, while actively managing bank partnerships.

The team is responsible for contributing to innovation with Cash Product teams and establishing strategic direction for lending products & programs.

• Assist in executing lending initiatives by coordinating tasks across product, engineering, data, compliance, finance, and legal.
• Track project timelines, manage task lists, follow up on action items, and ensure deliverables are completed on schedule.
• Maintain documentation of processes, reporting requirements, and operational procedures.
• Prepare summaries, status updates, and materials for review by the manager and internal stakeholders.
• Support ongoing partner interactions by gathering information, preparing meeting materials, and documenting outcomes.
• Help track partner commitments, open items, and follow-ups to ensure timely execution.
• Relay partner questions and updates to internal stakeholders, cross-functional teams, escalating as needed.
• Assist with weekly, monthly, and ad hoc reporting tasks by collecting and organizing data from internal systems.
• Maintain reporting calendars, monitor deadlines, and escalate delays or issues.
• Generate basic analysis and summaries to support decision-making and stakeholder updates.
• Help document new and existing workflows to ensure clarity, consistency, and ease of handoff.
• Maintain version control of procedures, partner materials, and operational guidance.
• Identify opportunities to streamline processes and surface recommendations.
• Coordinate with internal teams (risk, compliance, customer support, engineering) to gather information and support resolution of partner or customer issues.
• Track escalations and ensure follow-ups are documented and communicated to the manager.

• 5+ years of relationship management, strategic partnerships, and business development experience in financial services, fintech, or payments
• Deep knowledge of consumer lending and the requirements for a successful bank partner model
• Demonstrated general understanding of state and federal bank regulations applicable to loan products
• Strong relationship building skills with leaders / technical teams and the ability to develop consensus and drive stakeholders to a decision
• Experience influencing outcomes with internal and external stakeholders
• Experience with developing and evolving processes to ensure scalability with a high volume product
• Experience driving the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
• PMP…