Sr. Product Manager; Fulfillment​/Last Mile

Position: Sr. Product Manager (Fulfillment / Last Mile)
Overview

We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch.

We are seeking a Senior Product Manager to define and drive the technology roadmap that underpins our Supply Chain and Operations across three core lines of business:
Blanks, Transfers, and Custom Apparel. This role will be accountable for delivering scalable systems that optimize order routing, fulfillment speed, and partner performance to enhance the customer experience. The ideal candidate will bring experience across both inbound and outbound logistics, with a particular focus on last-mile delivery and the systems that enable speed, reliability, and cost efficiency. The Senior Product Manager will bring clarity to ambiguous problem spaces, structure complex challenges, and leverage data-driven frameworks to inform strategy and solutions.

Operating with a high degree of autonomy, this individual will partner closely with Engineering, Operations, and the Executive team to shape the future of our supply chain capabilities and deliver measurable outcomes.

Responsibilities

• Own and lead the product roadmap for supply chain and logistics technology, balancing short-term priorities with long-term scalability.

• Translate strategic business objectives into clear product and technical requirements for engineering teams.

• Partner with leaders across Operations, Engineering, and the Executive team to align on priorities, trade-offs, and solution design.

• Build and scale systems that drive improvements in inventory management, order routing, inbound transportation, and last-mile fulfillment performance.

• Lead the development of scalable, event-driven and/or API-driven integrations with logistics and fulfillment partners, including parcel and on-demand carriers.

• Define and measure success metrics/KPIs for inbound, outbound, and last-mile delivery, using data-driven insights to drive prioritization and assess business impact.

• Guide product development cycles from vision through launch, ensuring adoption and operational excellence.

• Serve as a thought partner to senior leadership, shaping the broader supply chain and operations strategy with insights and recommendations.

Basic Qualifications

• Bachelors degree required in information technology, computer science, or related field

• 6–10+ years of product management experience, including substantial work in eCommerce, retail supply chain, logistics, or operations technology.

• Deep understanding of supply chain fundamentals: inventory management, demand forecasting, order routing, inbound/outbound logistics, and last-mile fulfillment operations.

• Demonstrated success in creating, owning, and executing complex product roadmaps that deliver measurable business outcomes.

• Hands-on experience managing product backlogs, roadmaps, and releases using tools such as Jira, Asana, or Trello, including the ability to manage dependencies across multiple teams and roadmaps.

• Strong technical fluency: comfortable working with engineering teams, APIs, data-driven systems, and scalable integrations.

• Experience measuring and reporting business outcomes via metrics and dashboards using tools like Mixpanel, Amplitude, or similar analytics platforms.

• Exceptional problem-solving skills with a proven ability to bring structure and clarity to ambiguous, high-impact challenges.

• Experience influencing and aligning diverse stakeholders, from operations managers to executives.

• Excellent communication and executive presence, with the ability to translate technical initiatives into strategic business value.

• Highly analytical, with experience defining, tracking, and reporting on KPIs that measure impact.

Preferred Qualifications

• Experience applying advanced analytics, AI, or ML to optimize supply chain performance.

• Proven track…