L3 Support Desktop Engineer

About the role

As a Desktop Engineer you will make an impact by, providing advanced technical support that keeps our end-user environment running smoothly. You will resolve complex issues, support executive users, drive root cause analysis, and ensure a reliable Windows and macOS experience across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Senior Manager.

• Own and resolve high-impact L3 support issues beyond Tier 1 capabilities.
• Perform root cause analysis and implement long-term fixes.
• Provide discreet, high-touch support for executives and VIP users.
• Troubleshoot advanced issues across operating systems, VDI, application integrations, and business tools.
• Support and optimize Windows and macOS environments.
• Use tools such as Service Now and Nexthink to improve service quality and user experience.
• Partner with networking and infrastructure teams on cross-functional issues.
• Deliver remote and deskside support with a focus on strong customer experience.
• Contribute to ongoing improvements in IT processes and service delivery.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Francisco, CA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• 5+ years in IT infrastructure or end user support roles.
• Deep experience resolving L3 issues in a corporate environment.
• Expert proficiency with Windows 10 and 11, including large fleet management.
• Strong hands‑on knowledge of macOS support.
• Solid understanding of incident management and root cause analysis.
• Experience with VDI environments and complex application troubleshooting.
• Hands‑on experience with Service Now.

• Strong communication skills and comfort supporting executive users.
• ITIL Certification
• CompTIA Network+
• Microsoft Certified:
  Modern Desktop Administrator Associate

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until December 10, 2025

The annual salary for this position is between $63,500 - $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future