Head of Legal Operations

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Head of Legal Operations to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Commercial Legal Team at Patreon supports all contracts across the company - from procurement deals to go-to-market agreements. Our team partners closely with Fin Ops, and varied stakeholders across the company. Our team is building out a modern legal operations function, leveraging AI tools like GC AI and optimizing our Ironclad workflows to scale with Patreon's growth. We value innovation, data-driven decision-making, and operational excellence.

About the Role

We’re looking for a Senior Legal Operations professional to own and scale Patreon's legal operations function. Reporting to the Head of Commercial Legal, you'll drive operational excellence across the Commercial Legal team by leveraging AI tools, building scalable processes, and delivering measurable business impact.

What You'll Do:

• Own and manage Legal's tools including our Ironclad program, including refining our processes for scale like automation in order form creation, self-service, playbooks, conditional clauses, and management of template and workflow development and improvement.

• Partner with Procurement to ensure a seamless contracting process and to help build robust integrations with Zip, and other company technology (e.g. Salesforce).

• Manage Legal Team data analytics program and create regular reporting for business review cycles, including with respect to business value derived from Commercial Legal.

• Manage Legal Team budget.

• Project manage Legal Team initiatives.

• Assist with the implementation and operation of Legal Department tools, including status reports, task tracking and project management tasks.

• Assist with the implementation and tracking of new operational processes and services to align with procedures around data privacy, data deletion, and data governance.

• Manage outside counsel onboarding and offboarding.

• Provide administrative support to the Legal team, including archiving, metadata validation, workflow troubleshooting and document management.

• Serve as the Legal team's expert in knowledge management, ensuring that key resources, templates, playbooks, institutional knowledge and guidance are organized, current, and easily accessible to both internal Legal team members and cross-functional stakeholders (as applicable).

• Drive the Legal technology roadmap and implement AI, tooling, and systems that promote Legal team effectiveness and operational efficiencies.

• Develop new ways to track return on investment for our legal technology investments with an eye towards doing more with each tool we use.

About You

• 8+ years of experience working in a legal operations function that leverages Ironclad.

• Experience managing at least one direct report and developing team members.

• Expertise with legal-specific AI solutions and platforms to scale commercial legal work, including proficiency in leveraging tools like GC AI for contract negotiations, clause analysis, legal research, and workflow optimization.

• Experience in, and a passion for, developing and implementing successful and scalable Ironclad workflows and managing Ironclad integrations with third party tools like Zip, Salesforce, Zapier, etc.

• Experience implementing processes to scale legal review, like self-service playbooks,…