Lead Software Engineer, Platform; VOC

Position: Lead Software Engineer, Platform (VOC)
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Software Engineering Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Research & Insights team plays an integral role in helping to transform the future of Salesforce. We ask our customers important questions because their honest feedback is crucial to our company's growth. Our organization analyzes data to drive innovation and decision-making that reflects the reality of how our customers use Salesforce - in, between, across, and around clouds. Our findings inspire customers to build better experiences and develop products that best serve our customers' needs.

From the initial spark of an idea to our customer success, we share comprehensive and deep insights that balance both business and customer needs.
** Job Details:
** The Salesforce Developer - Customer Feedback position is a phenomenal opportunity to join a growing team that is responsible for collecting customer feedback at scale through both our Idea Exchange tool as well as our Voice of the Customer tool. The Idea Exchange tool is used by over 500,000 customers and is a public facing tool that allows Salesforce to collect direct customer feedback and insights en masse through customer generated “ideas.”

The Voice of the Customer tool is Salesforce’s internal tool used to collect customer feedback from our customer facing Salesforce employees. These two tools align to give Salesforce a great perspective on what our customers would like our product organization to build next to satisfy their requirements as they relate to our products. This position is primarily focused on the Voice of the Customer tool and will place you right at the center of the action and allow you to make a big impact for both our customers and our product teams by ensuring valuable customer insights are incorporated into Salesforce’s forward looking product roadmaps.

The Salesforce Developer will be responsible for developing high code features to improve the VOC tool usability for both the Field (Salesforce’s customer facing resources) and our Product Managers, building out integrations and other tooling to support the aggregation of VOC and Idea Exchange data, and programmatically maintaining our database that indicates which Product Managers are assigned to each Product Area.

** What you will be doing:
*** Develop user interfaces and features that improve the Voice of the Customer tool usability for both the Field (Salesforce’s customer facing resources) and Product Managers
* Build and maintain integrations and build solutions that aggregate and de-duplicate feature ideas and requests from Voice of the Customer and Idea Exchange
* Build a self-service mapping of Product Managers to Product Areas they own and programmatically implement data quality of this mapping.
* Integrate product ownership mapping to the Idea Exchange & VOC for the purpose of assigning Ideas and VOC to Product Managers
* Develop experiences that leverage predictive and generative AI You already bring:  + Experience building on top of the Salesforce Platform, with expertise in Apex, Lightning Web Components, JavaScript  + Experienced in modern web technologies web application development, modern web app development frameworks, and APIs  + Experience developing and maintaining packaged solutions
* Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
* Develop and implement testing (QA), validation and maintenance plans, and experience with automated test frameworks
* Comfortable moving at a fast pace with changing priorities and experience…