Support Engineer

Support Engineer – Navi AI

Join Navi AI as a Support Engineer. You’ll be the first line of defense for flight students, instructors, and training centers who rely on our AI co‑pilot to improve performance.

• Frontline Support: Serve as the first point of contact for technical questions and troubleshooting.
• Problem Solving: Diagnose and resolve issues, escalating to engineering when needed.
• Monitoring: Track platform performance, identify issues early, and keep the system mission‑ready.
• Documentation: Create and maintain FAQs, troubleshooting guides, and training materials.
• Feedback Loop: Provide structured feedback to engineering and product teams to improve reliability and usability.
• User Training: Help students and instructors understand and adopt new features effectively.

• Experience in technical support or IT support roles.
• Strong troubleshooting skills – able to quickly identify, replicate, and resolve issues.
• Familiar with cloud platforms (AWS, GCP), databases, and ticketing tools like Zendesk or Jira.
• Excellent communicator who can explain technical details in plain language.
• Organized, proactive, and able to work independently.
• Enthusiastic about aviation or excited to learn the domain.

Flight training is demanding. Instructors and students need a platform that just works. As a Support Engineer at Navi, you’ll be the one ensuring that reliability keeps our users focused on flying, not fighting tech.

• Competitive salary – no equity, but strong compensation for the role.
• Flight training opportunity – earn your pilot’s license and gain firsthand aviation experience.
• Growth path – learn the product deeply and expand into customer success, QA, or product ops.
• Team culture – join a crew of engineers and pilots united by the mission to transform aviation.

• Entry level

• Full-time

• Information Technology

• Software Development

San Francisco, CA