Senior TechOps Engineer

About Harmonic Security

The Tech Ops team builds the internal systems that keep Harmonic running smoothly as we scale. We create a self‑service, automation‑first environment where employees get what they need quickly - without relying on traditional ticket‑based IT models. Our work blends operational support with engineering, enabling teams through reliable devices, strong identity foundations, smart automation, and internal tools that remove friction from daily work.

We build AI‑driven workflows, automate repetitive tasks, and integrate systems so the company can operate with speed and confidence. From onboarding and access management to internal tooling and workflow design, we make the employee experience easy, seamless, and frictionless.

Tech Ops sits within the wider Security & Tech Ops function, working closely with security engineers and product teams to ensure the technologies we deploy are both effective and safe. We’re hands‑on and collaborative, with a strong focus on development work, foundations, and building scalable systems - not old school “IT support”.

The Security & Tech Ops team builds the systems, tooling, and research that keep Harmonic secure, trusted, and able to move fast. We work across the entire lifecycle of how the company operates-from how we build software, to how we detect threats, to how we prove our security posture to customers, to how employees use the technology that powers their work.

We focus on enabling speed without sacrificing safety. That means creating secure‑by‑default engineering practices, building automation and detections that reduce manual work, researching emerging AI security risks, running assurance programmes like SOC 2 and ISO 27001, and shaping the internal platforms that help teams work efficiently and securely.

We’re a hands‑on, engineering‑first group. We avoid box‑ticking and heavy process in favour of practical solutions, strong automation, and constant improvement. We collaborate closely across functions, operate with high ownership, and support each other through rapid growth. Our shared goal is to build the trust, systems, and capabilities that let Harmonic innovate confidently and at scale.

We’re hiring a Senior Tech Ops Support Engineer to build and run the systems that keep Harmonic’s employees productive and secure. This is our first dedicated U.S. Tech Ops hire, supporting a fast‑growing team across time zones and providing an operational presence for remote and in‑office employees.

This role is hands‑on and engineering‑focused. Your work will span day‑to‑day support, tooling improvements, identity management, and building the automation and self‑service systems that scale Tech Ops as the company grows. Rather than operating a traditional ticket queue, you’ll design a Tech Ops platform that resolves most issues through AI, automation, and self‑service so your time can be spent building the technology foundations the company needs.

You’ll also drop into teams across the business to understand their operational needs and build solutions - from custom GPTs and workflow automations to integrating tools and data to streamline how people work.

You’ll lead major initiatives such as migrating an IdP, designing an AI‑driven Tech Ops support assistant, and developing internal tools that help teams work more efficiently. You’ll work closely with the whole organisation ensuring the company’s technology environment remains secure, reliable, and easy to use.

• Provide Tech Ops support for employees when needed
  , covering core tools, devices, and day‑to‑day issues while focusing on building self‑service and automated systems that reduce manual intervention over time.
• Lead the migration onto a new identity provider, including planning, implementation, communication, and post‑migration support.
• Design and build an AI‑driven Tech Ops chatbot, using automation tools such as Tines to handle common requests, guide troubleshooting, and reduce repetitive support tasks.
• Develop and maintain internal tools and workflows that support onboarding, offboarding, access control, SaaS administration, and routine operational…