User Experience Researcher; Bangkok

User Experience Researcher (Bangkok-based, Relocation provided)

Join us to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda.

At Agoda, we bridge the world through travel. Founded in 2005, we are part of Booking Holdings (NASDAQ: BKNG) with a diverse team of over 7,000 people from 90 countries.

No two days are the same; data and technology drive our culture and innovation. We help build travel for the world and offer a startup‑like environment.

Work in the heart of Asia. This is an exciting opportunity to live in Bangkok, one of the most beautiful and visited cities in the world.

Relocation. This position is open worldwide; we provide a generous relocation package to help you transition to Bangkok.

• Master’s degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 7+ years of relevant experience in consumer‑facing business domains.
• Comfortable planning, scoping, conducting, analyzing, and communicating research.
• Experience with qualitative user‑centered design methods (interviews, diary studies, observation, think‑aloud usability testing, etc.).
• Experience with quantitative research (metrics, survey design, sampling, crosstabs, statistics).
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to diverse stakeholders using data.
• Critical thinker beyond business requests.
• Storyteller and communicator fluent in English.
• Enjoys collaborative work in a data‑driven, creative environment.

General Role Expectations:

• Demonstrate critical thinking beyond explicit business requests.
• Operate independently on all research tasks.
• Lead core end‑to‑end research activities: objectives, hypotheses, methodology, execution, analysis, communication.

Research

Skills:

• Evaluate research opportunities for importance, urgency, and impact.
• Challenge research requests, propose solid solutions.
• Execute projects effectively while expanding skills.
• Apply quantitative and qualitative methods, triangulate findings.
• Quantify research value and efficiency using tools.
• Adapt established methods, innovate new ones with senior researchers.
• Use key software tools common in the field.
• Adhere to data compliance and ethics.

Collaboration:

• Drive cross‑disciplinary collaboration via insights and activities.
• Collaborate efficiently with other researchers and disciplines.
• Communicate clearly for different audiences.

Research Community Contributions:

• Contribute to the research community by sharing work, mentoring, or screening candidates.

Agoda is an equal opportunity employer. Employment is based solely on merit and qualifications, and we are committed to a diverse, inclusive environment.

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