Lead Researcher, Research & Insights

* Execute rapid research in collaboration with cross-functional teams
* Translate fuzzy, qualitative insights into quantifiable, trackable metrics that teams can align around by solving the challenge of measuring what matters.
* Ability to design, distribute, and analyze surveys using advanced survey methodologies and tools or advise vendors to execute
* Apply statistical techniques to interpret survey data, ensuring reliability and validity of findings.
* Use data visualization tools to present research findings in a clear and actionable format.
* Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
* Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
* Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
* Manage research timelines, budgets, and deliverables while maintaining data integrity and ethical research standards.
* Partner with UX researchers, data scientists, product managers, and marketing teams to align research activities with business goals.
* Socialize insights with cross-functional stakeholders to influence their decision-making
* Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
* 7+ years of experience conducting hands-on research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization
* Ability to plan, design, and execute foundational, generative, and evaluative research engagements
* Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of established and emerging user research tools
* Experience working in cross-functional teams (e.g. design, product management, engineering)
* Excellent teamwork and collaboration skills
* Excellent project management, communication, and presentation skills
* Ability to work with a globally dispersed team (including some management and stakeholders based in India)
* University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
* Prior experience in Research Community development and management
* Comfort building data libraries and dashboards
* Previous research experience in enterprise SaaS and/or technology, bonus for familiarity with Marketing personas/use cases
* Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
* Comfort with basic and advanced statistical methods and concepts, and experience working with behavioral signals data. Comfort translating qualitative learnings into quantifiable metrics, automate collection, and track them across millions of users to influence product strategy n you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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