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IT Support Specialist L3
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-01-11
Listing for:
Covestic Inc
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment.
This is a great opportunity to work and grow with a fantastic and rapidly growing company.
- Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
- Act as an escalation point for front-line IT support
- Perform project-based work to improve IT and systems
- Image Mac, Windows, and Linux computers and configure these computers for employees
- Manage IT assets and inventory
- Deploy software
- Help with A/V setup for internal events
- Assist with desktop automation
- Help train and mentor other IT employees
- Showcase your knowledge by training other employees on new applications, hardware, and more
- 1-2 years’ work experience in a technical support or helpdesk environment
- A drive to assist customers and solve their technical problems
- End-user support experience for MacOS or Windows
- Experience with MDM systems
- Experience troubleshooting Chrome OS
- Command-line Unix/Linux experience (Shell scripting)
- Experience building Windows images
- Power Shell and Active Directory administration understanding
- Experience using Atlassian products before, especially JIRA
- Great problem solving and intuitive troubleshooting skills
- A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
- Experience in Gsuite Administration
- Power Shell and Active Directory administration understanding
- Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
- Ability to work weekend days
- Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
- Be a serious A/V geek!
- You have a history of expanding your knowledge via technical training and certification
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