Head of Tech Ops San Francisco

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

We’re looking for a strategic, hands‑on Head of Tech Ops to lead our Tech Ops Team and scale the systems that power our global workforce. You’ll manage a small but high‑impact team, own our corporate SaaS ecosystem, and ensure our employees have secure, reliable tools to do their best work. This role reports to the Head of Security and partners closely with Engineering, People, and Operations.

• Lead and grow the IT organization, setting strategy, roadmap, and operational standards.
• Own our SaaS and systems ecosystem, including procurement, configuration, integrations, access governance, and automation.
• Oversee identity and device management (Okta/Entra, Jamf/Kandji/Intune) to ensure secure, reliable access and a fully managed fleet.
• Manage collaboration and productivity platforms (Google Workspace, Slack, Microsoft 365) and maintain high-quality A/V and hybrid meeting experiences.
• Run efficient IT operations—on/offboarding, asset management, documentation, and global support—while driving continuous improvement in service quality.
• Partner closely with Security to maintain secure‑by‑default systems, support audits, and strengthen endpoint, access, and incident readiness.

• 8+ years of experience in IT
  , with deep familiarity supporting fast‑paced, cloud‑based organizations.
• 3+ years of people management experience
  , including hiring, coaching, and leading high‑performing teams.
• Demonstrated success managing a complex portfolio of SaaS applications and architecting integrated, scalable internal tooling.

• Expertise with modern identity providers (Okta, Entra) and lifecycle automation.
• Strong experience with MDM solutions (Jamf, Kandji, Intune) and macOS fleet operations.
• Proficiency in administering Google Workspace
  , Slack
  , and/or Microsoft 365 at scale.
• Experience building and supporting A/V systems across multiple offices and a distributed workforce.
• Strong understanding of IT security fundamentals and collaboration with Security teams.

• Are equally comfortable with strategy and hands‑on systems work.
• Enjoy making complex systems simple, reliable, and secure.
• Can balance rapid execution with long‑term thinking.
• Advocate for a great employee experience through thoughtful tooling and processes.

Full‑time Employee Benefits and Perks

For full‑time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you.

If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.