School IT Support Specialist

Overview

• Would you like to work at a leading independent high school?
• Do you enjoy working with a students, faculty,and a variety of technologies each day?
• Do you excel at providing technology solutions to smart, driven individuals?

If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.

We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity.

We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school’s technology helpdesk.

• Install, configure, maintain, and repair faculty and staff client computing devices (mostly Macs, with some Windows laptops and iPads).
• Staff the school’s technology helpdesk to provide end-user support.

• Must be able to start work at 8:00 every school day morning
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
• Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc.
• Must be able to climb a ladder to service ceiling-mounted projectors
• Must be able to lift up to 15 pounds
• 3+ years’ experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment
• 2+ years’ experience installing, configuring, and supporting Microsoft Office
• 2+ years’ experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices