Product Specialist

Juicebox is hiring a Product Specialist. Join us in building the future of hiring if you think you are a good fit!

Juicebox is on a mission to help teams win the talent war
.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth
, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

We're hiring a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.

You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.

Respond to incoming support tickets and product questions (Intercom, Slack, email)

Investigate live issues, replicate bugs, and gather technical details

Create well-scoped bug reports with context, repro steps, and priority guidance

Partner with engineering and product to coordinate resolution and track progress

Follow up with users once fixes or workarounds are in place

Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)

Spot recurring themes in feedback and flag insights to product leadership

Have 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company

Are a clear and calm communicator, especially when customers are blocked

Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases

Can balance fast response times with thoughtful root cause analysis

Are organized, proactive, and comfortable coordinating across functions

Are based in SF or open to relocating (in-office 5 days/week)

Prior experience in AI, SaaS, or recruiting tech

Technical / product manager background

Experience with tools like Linear, Notion, Intercom, Hub Spot, or Post Hog

Ability to write internal documentation, create bug tickets, or support triage automation

• Top-of-market compensation with meaningful equity, because everyone should share in our success.
• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
• Daily meals provided: breakfast catering, lunch order via Door Dash corporate, and for those who like to work late, dinner if staying after 7pm
• $300/month commuting stipend to help cover the cost of getting to and from the office.