IT Logistics Operations Manager

Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands‑on leadership role for someone who can bring consistency to multi‑region operations, meet SLAs, and keep improving how the service runs as it scales.

• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
• Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
• Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
• Maintain chain of custody and audit readiness across all asset movements

• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
• Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
• Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost‑to‑serve
• Support vending deployments, relocations, and decommissions for new or changing sites

• Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
• Oversee cycle‑count programs, variance investigation, reconciliation, and obsolete‑stock management

• Plan and execute new‑site launches, office moves, high‑volume onboarding, events, and hardware rollouts
• Scale capacity for surge and growth without fragmenting the service model

• Lead, coach, and allocate work across regional leads and logistics technicians
• Own SLA/KPI reporting, root‑cause analysis, and performance reviews with client stakeholders
• Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities

• Required 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
• Experience managing multi‑site or multi‑region operations
• Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
• Hands‑on experience with ITAM or inventory systems and asset lifecycle management
• Track record of delivering against SLAs/KPIs in a managed services or client‑facing environment
• Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
• Excellent stakeholder communication and escalation management
• Preferred Experience running IT peripheral vending machines or smart locker programs
• Background in managed services for enterprise technology clients
• Experience with Jira, Service Now or similar ITSM/ITAM platforms
• Experience with site launches, hardware refreshes, and large‑scale rollouts
• Lean, Six Sigma, or other process improvement background
• Ability to travel as needed

$82,108.50 - $ USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits‑related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a…