Systems Engineer

Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: San Francisco Bay Area, CA – Hybrid
Term: Full-Time, Hourly, Non-Exempt

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

We are seeking a Systems Engineer to join our growing Support team in the San Francisco Bay Area. This is a hands-on technical and client-facing role responsible for providing IT support, systems administration, troubleshooting, and infrastructure support across Atlas Technica client environments.

The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, Client Technology Managers, and technical teams to resolve support requests, maintain client environments, and deliver a high-quality user experience. As a hybrid role, this position will provide both remote and onsite technical support based on client and business needs throughout the San Francisco Bay Area.

The successful candidate will combine strong technical troubleshooting skills with excellent communication, ownership, organization, and a customer-first approach to supporting sophisticated technology environments.

• Provide remote and onsite IT support and technical assistance to users across assigned client environments
• Manage and resolve support requests through the organization’s ticketing system
• Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
• Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra
• Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
• Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues
• Support endpoint protection and threat-management technologies
• Identify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolution
• Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
• Follow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control procedures
• Communicate proactively with users and internal teams regarding issue status, resolution, risks, and follow-up
• Participate in onsite infrastructure initiatives and project-related work as required

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
• Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
• Experienc…