Assistant Director, Enrollment Data Systems CRM University of San Francisco

University of San Francisco

R0012997

USF Hilltop Campus

Assistant Director, Enrollment Data Systems CRM

The Assistant Director of Enrollment Data Systems (AD) serves as a subject matter expert in Strategic Enrollment Management (SEM) data systems, with a focus on quality assurance, system integrations, data integrity, and Slate administration. The AD supports the Undergraduate (UG), Graduate (GRAD), and Certificate (CERT) Slate environments and works collaboratively with the Enrollment Data Systems team and University stakeholders to monitor and maintain the systems and data processes supporting enrollment operations.

A primary focus of the position is shared monitoring and quality assurance across USF’s enrollment technology ecosystem, including data movement between Slate, Axiom Elite, and Ellucian Banner; established intra- and inter-system validation controls; major third-party and AI-assisted application integrations; and person and application-level fraud and anomaly detection. The AD investigates system and data exceptions/errors, supports established SQL, Tableau, and Slate-based monitoring processes, and recommends enhancements as business requirements, integrations, and emerging risks evolve.

The AD also provides functional and technical support for SEM operations and high-level support for USF’s decentralized Graduate Schools and Colleges and professional programs, while supporting SEM’s responsibility for shared integrations and enterprise enrollment processes. The position emphasizes collaboration, proactive monitoring, root-cause analysis, continuous improvement, and the development and sharing of innovative enrollment technology practices. The AD reports to the Senior Associate Director of Enrollment Data Systems, CRM.

• Provide functional and technical Slate support for SEM departments, including Undergraduate Enrollment Operations, Undergraduate Admissions, and Undergraduate Enrollment Communications.
• Provide functional and technical Slate support for the decentralized Graduate Schools and Colleges (GRAD), including the Certificate (CERT) Slate instance supporting USF’s professional programs, with SEM maintaining responsibility and authority for integration-related enhancements, maintenance, configuration, and modifications affecting enterprise systems, data exchanges, and shared enrollment processes.

• Share responsibility for the daily validation and monitoring of Axiom integrations across the Undergraduate (UG), Graduate (GRAD), and Certificate (CERT) Slate instances, working collaboratively with other Enrollment Data Systems team members and appropriate stakeholders to monitor the successful movement of application, test score, school, decision, and other enrollment data between Slate, Axiom, and Ellucian Banner.
• Share responsibility for investigating and resolving Axiom and related integration errors/exceptions across the Undergraduate (UG), Graduate (GRAD), and Certificate (CERT) Slate instances, working collaboratively with other Enrollment Data Systems team members and appropriate stakeholders to trace records across Slate, Axiom, and Banner; identify points of failure; correct source data, mappings, or system logic when appropriate; and validate successful downstream processing.
• Share responsibility for monitoring established cross-system data integrity audits across the Undergraduate (UG), Graduate (GRAD), and Certificate (CERT) Slate instances, comparing live Slate data against live Ellucian Banner data using tools such as Tableau, SQL-based reporting, and other…