IT Operations Support Apprentice Innovation & Technology - SFO

• Full-time
• Work Hours:
  
  Regular
• Job Code and
  
  Title:
  
  1090-IT Operations Support Apprenti
• Fill Type:
  Temporary Exempt
• Application Opening
  :
  Monday, October 5, 2026
• Final date to receive applications
  :
  Apply Immediately. Application filing will be open at least through 5:00 PM on Wednesday, October 7, 2026, and will close any time thereafter.
• Compensation Range
  : $68,380- $72,176annually
• Recruitment : RTF
  0168386-
• Working Hours
  :
  
  Full-time, 40 hours per week, Monday – Friday, 8 am - 5 pm

Learn more about careers at SFO at  , and follow us on Facebook , Instagram , You Tube , Linked In , Bluesky and Threads .

About the IT Operations Support Apprenticeship Program: Apprentices will participate in a one-year, full-time 1090 IT Operations Support Apprentice position, on-the-job training provided by the host departments and related instruction, including IT coursework at City College of San Francisco, technical training provided by the Department of Technology, and professional development provided by the Department of Human Resources. Apprentices who complete the program will graduate with an industry-recognized certificate of completion from the CA Division of Apprenticeship Standards.

About Apprenticeships in the City and County of San Francisco: The City and County of San Francisco’s apprenticeship programs are a City-Union partnership, using an “earn-and-learn” model, including a combination of structured classroom learning with on-the-job training under close guidance and supervision. The City’s apprenticeship programs are led by the Department of Human Resources, Workforce Development Division, Apprenticeship SF Team.

Under close guidance and direct supervision from the Principal Technology Engineer, the 1090 IT Operations Support Apprentice learns to provide technical support for the Airport. This position will assist in providing technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; assist in providing technical support to department programs and staff in the use of computer applications.

Learns to assign logons and rights, print queues and directory structures; learns to reset passwords; creates departmental groups; runs security programs; and performs related work which may include computerized data input and record maintenance.
You are excited about this opportunity because you will:

• Assists in providing technical and operational support and maintenance for computers and networks; assists with network upgrades; provides technical support to department programs and staff in the use of computer applications. Learns to assign logons and access rights, manage print queues and directory structures, reset passwords, create departmental groups, and run security programs.
• Assists in monitoring and operating computer and telecommunications systems, including data lines, terminals, printers, and related equipment; troubleshoots basic hardware and software problems; and coordinates with vendors for equipment repair.
• Assists in performing help desk functions for routine technical issues, including receiving, tracking, analyzing, and resolving service requests; defines and documents help desk solutions; assists with problem determination; analyzes and resolves system problems to support continuous system operations required for scheduled data processing functions; and administers off-site data storage.
• Gain experience to install and configure server hardware, workstations and various peripherals; learns to install software applications.
• Gain experience to produce, review and assist in the collection of client data, service and billing issues and…