Senior Support Technician

About Cloud Cover

Cloud Cover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1–L3 engineers, OEM subject-matter experts, and a global field service network, Cloud Cover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third-party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI-enabled proactive monitoring.

A SOC 2–certified organization with 24/7 global support, Cloud Cover enables partners to deliver white-labeled, enterprise-grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it.

Cloud Cover has a customer seeking a Senior IT Support Technician for a minimum 6 month 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsor ships available for this position. This is the second on-site technical resource for the account and requires a more senior, hands-on generalist who can support servers, backups, and scripting in addition to day-to-day end-user support across both macOS and Windows environments.

The key responsibilities are as follows:

• Provide on-site IT support across mixed macOS and Windows environments, including hardware, software, and network troubleshooting.
• Administer and maintain server infrastructure, including day-to-day monitoring and maintenance.
• Manage and monitor backup systems, including Veeam, NAS, and S3-based storage.
• Write and maintain scripts to automate routine IT tasks and improve operational efficiency.
• Deploy, configure, and support end-user laptops and desktops, including Insitro-issued equipment.
• Escalate and resolve issues beyond tier-1 support, partnering with the broader IT/infrastructure team.
• Maintain accurate documentation of systems, configurations, and support procedures.

• Demonstrated proficiency supporting and administering both macOS and Windows.
• Hands-on scripting experience (e.g., Power Shell, Bash, or Python).
• Experience administering server environments.
• Experience with backup and storage technologies:
  Veeam, NAS, and S3.
• Strong troubleshooting, communication, and customer-service skills.
• Able to work on-site full time at the South San Francisco location; local candidates only.
• Preferred Qualifications
• Prior IT support experience in a life sciences, biotech, or pharma environment.
• Experience operating in security- or compliance-conscious IT environments.
• Relevant certifications (Microsoft, Apple, Veeam, or similar) a plus.