Enterprise Account Engineer II, Strategic ISV

Job :  | Amazon Web Services, Inc.

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

• Serve as the primary technical advisor for one or more enterprise customers, providing proactive guidance on cloud architecture, security, performance, cost optimization, and operational readiness across their AWS environments.
• Conduct architecture reviews and operational assessments to identify risks, recommend improvements, and help customers achieve higher levels of cloud maturity and resilience.
• Plan and execute critical enablement events such as product launches, infrastructure migrations, and scaling activities — assessing readiness, mitigating risks, and driving architecture optimizations.
• Collaborate with internal account teams, service engineers, and solutions architects to advocate for customer needs, surface feature requests, and accelerate issue resolution.
• Develop and share technical content, lead customer‑facing reviews of operational metrics, and provide data‑driven recommendations that advance customer business outcomes.

You start your morning reviewing operational health dashboards for your customer accounts, flagging any emerging risks before they become issues. By mid‑morning, you are leading an architecture review with a customer's engineering team, recommending changes to improve availability and reduce costs. After lunch, you collaborate with AWS service teams to fast‑track a feature request that will unblock a customer's upcoming migration.

Later, you prepare a quarterly business review, translating technical insights into clear recommendations for stakeholders.

Our team within AWS Enterprise Support is dedicated to helping customers succeed in the cloud by pairing them with technical advisors who understand their business and technology landscape. We work closely with account teams, service engineers, and product groups to deliver a proactive, high‑quality support experience.

We are focused on enabling customers to adopt new technologies — including GenAI and modern cloud architectures — with confidence. If you want to join a collaborative, customer‑focused team where your technical expertise directly shapes how organizations innovate, we would love to hear from you.

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer‑facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with…