Technical program manager for CX tooling
Listed on 2026-10-09
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, AI Business & Operations
Polymarket is a peer-to-peer prediction market platform where users trade on real-world events. It aggregates diverse opinions into transparent, market-based probabilities reflecting collective expectations about the future.
ЗадачиOwn and prioritize the CX technology roadmap across ticketing, CRM, AI automation, and integrations, deciding what gets built and when Configure, evaluate, and continuously improve Decagon AI agents to increase automated resolution rates and reduce manual handling Translate CX teams’ operational pain points into clear, buildable requirements for Engineering and follow them through to delivery Lead tooling rollouts from kickoff through launch, coordinating Engineering, Operations, and vendors Partner with Product Engineering on integrations, including API connections, webhooks, and data flows between systems Administer CX platforms, including access controls, configuration changes, and change management across the stack Manage CX software vendor relationships and contracts, including renewals, escalations, and evaluations of new tools
Требования4 Or more years in CX systems, technical program management, or a directly comparable role Hands-on administration and configuration experience with at least one major support platform, such as Zendesk, Salesforce Service Cloud, or Intercom Experience deploying AI agents or automation in a support context and evaluating its effectiveness Comfortable designing solutions and reviewing implementations involving APIs, webhooks, and integrations Strong program management skills across multiple concurrent projects, with a track record of shipping on time while keeping stakeholders aligned Clear written and verbal communication with technical and non-technical audiences Будет плюсом:
Experience building LLM evaluation frameworks or QA workflows for AI-generated responses, background in fintech, crypto, or trading platforms where compliance, speed, and user trust are important
Competitive salary, equity, and benefits Unlimited PTO Full health, vision, and dental coverage 401K match Hardware setup: new Mac Book Pro, big display, and accessories
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).