IT Support Technician - Customer Support; Spanish

Immediate need for a talented IT Support Technician - Customer Support (Spanish). This is a 06+ months contract opportunity with long-term potential and is located in U.S(Remote).

Job
-26992

Pay Range: $18 - $19.05/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers
• Hiring Notes
• Some schedule flexibility may be available.
• Peak demand occurs during the first week of January.
• Willingness to work flexible hours during peak business periods.
• Ability to work in a fast-paced, high-volume environment.
• Candidates may need to start as early as 4:00 AM during peak week.
• All candidates will participate in a Teams video interview.
• Microsoft Teams with cameras on.
• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources
• Escalates complex questions to more senior representatives

• Key Skills;
  Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY SUPPORT SPECIALIST, HELP DESK TECHNICIAN, DATABASE ENTRY.
• HS Diploma and College background REQUIRED
• Light IT background a MUST
• 1 YR. customer service experience a MUST
• Excellent communications skills.
• Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
• Worked remote previously a MUST
• Flexible availability (especially weekends) a MUST
• Must be able to multi-task in a fast-paced environment and work independently

Our client is a leading Computer hardware, manufacturing, and enterprise software Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.