Epic Clinical Application Analyst - Nursing

Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization - for Nursing workstream

Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization.

Mentorsanalystteams,manages complex issue escalations, and drives continuous improvement of support processes.

Ensuressystem stability and alignment with operational goals through proactive monitoring, trend analysis, and process standardization.

Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules. Validates configuration changes to ensure system integrity and alignment with operational needs. Oversees build activities for enhancements, patches, and upgrade cycles.

Designs andleadsregression and validation testing cycles for configuration changes, patches, and upgrades. Oversees and audits testing activities.

Troubleshoots complex technical and workflow issues and coordinates testing across teams.

Leads support operations including ticket queue management, SLA adherence, and escalation workflows. Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Creates andmaintainsdetailed operational documentation, governance standards, and knowledge transfer materials. Ensures runbooks and escalation procedures are current and comprehensive.

Strong problem-solving and technicalexpertisewith Clinical Applications and utilities (reporting, security, integrations with third-party systems).Analyzes incident trends toidentifyrecurring issues and drive permanent fixes.

Communicates effectively with executives, clinicians, and IT teams. Manages stakeholder expectations around system issues, change timelines, and service levels with confidence and professionalism.