Global Technical Coordinator - Major Projects Delivery; MPD

The Global Technical Coordinator coordinates the deployment, standardisation, and sustained adoption of InEight across regions, deploying wherever programme priorities and implementation demand require. Serving as the primary coordination link among business stakeholders, project delivery and project controls teams, Regional SMEs, technical resources, and global programme leadership, the role supports the complete implementation lifecycle: from readiness assessment, process definition, and configuration through to training, Go-Live, stabilisation, and transition to business-as-usual operations.

The Global Technical Coordinator translates global MPD delivery standards and regional requirements into practical, repeatable processes that can be applied consistently across business units, offices, projects, and geographies. The role is a hands-on implementation and business process role that leads the development and maintenance of project delivery standards - including handbooks, SOPs, work instructions, process maps, RACIs, user guides, training materials, governance models, and reporting standards - in each implementation context.

The role requires comfort operating across different regions, cultures, time zones, business sectors, and organisational levels, adapting implementation support to local needs while maintaining alignment with global programme standards. The GTC operates under the direction of the Global Implementation Lead, who owns the deployment lifecycle and to whom the GTC reports and escalates on all implementation matters. The GTC coordinates with the Global Technical Lead on platform standards and quality gate requirements, but does not report to or escalates directly to the GTL independently of the GIL.

• Coordinate InEight implementations across regions as programme needs require, executing plans issued by the Global Implementation Lead in alignment with the global MPD roadmap.
• Coordinate business units, project teams, Regional SMEs, Project Managers, Project Controllers, and technical resources throughout readiness, onboarding, configuration, training, Go-Live, stabilisation, and transition to business-as-usual support.
• Lead implementation planning and governance, facilitating workshops and status meetings while managing milestones, deliverables, resources, dependencies, decisions, risks, issues, and competing priorities.
• Monitor and communicate implementation performance, ensuring regional and project requirements remain aligned with global standards, governance, and platform expectations while supporting multiple projects across countries, time zones, languages, and business sectors.

• Lead the development and governance of InEight operating standards, translating project delivery and project controls requirements into practical, repeatable, and auditable processes aligned with global programme expectations.
• Develop and maintain controlled documentation including Project Controls handbooks, SOPs, work instructions, user guides, process maps, RACIs, implementation playbooks, training materials, checklists, templates, and governance frameworks.
• Coordinate stakeholders and facilitate process workshops to assess current-state practices, define future-state processes, establish roles, controls, approvals, decision rights, systems, records, and KPIs, and eliminate unnecessary complexity, duplication, variation, and manual workarounds.
• Manage the implementation documentation lifecycle and continuous improvement process, maintaining approved materials in a centralised repository with appropriate ownership, version control, review cycles, and lessons learned, while promoting consistent reuse across regions, business units, and projects.

• Translate approved business processes and standards into InEight configuration requirements, coordinating pre-configuration reviews to confirm scope, data, roles, approvals, dependencies, and key business decisions.
• Coordinate Regional SMEs, project teams, and technical resources during configuration, ensuring that workflow decisions align with approved operating processes and global platform standards.
• Manage configuration governance and quality assurance, documenting decisions, assumptions, dependencies, and approved variations, escalating deviations or unnecessary…