Solutions Architect, Business Systems

Position: Staff Solutions Architect, Business Systems
Overview The Staff Solutions Architect owns end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem - Net Suite, Salesforce, our iPaaS/integration layer, and the connected applications that run our commerce, finance, fulfillment, and service processes.

You are accountable for the full development lifecycle of the initiatives you lead, from understanding the business problem, designing the future process and the system solution, leading the technical design, defining and executing the test approach, and seeing the change through to delivery and adoption.

Tonal's business model spans connected hardware and recurring membership revenue delivered across multiple go-to-market channels. Accordingly, the solutions you design will touch the full commercial and operational value chain - lead-to-quote, order management, fulfillment and forward logistics, customer support, and reverse logistics - as well as the financial processes those flows ultimately feed. Breadth of perspective across that ecosystem is as important to success in this role as depth of expertise in any individual module.

What You Will Do 1. Requirements & Process Design Partner with stakeholders across Sales, Care, Operations, and Finance to define systems strategy, gather and document business requirements, converting ambiguous requests into clear initiatives statements and scoped solutions.

Analyze current-state processes and pain points; design future-state processes that improve outcomes rather than automating existing inefficiencies.

Facilitate design workshops and drive alignment across functions with competing priorities.
2. Solution & Technical Design Own system solution design across Net Suite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs.

Assist our technical leads in authoring and review of technical design documents, data models, and integration patterns; help set direction for developers and external implementation partners.

Work with technical leads to design integrations with the team's iPaaS platform and custom solutions, defining data schemas, error handling, reprocessing, and reconciliation approaches.

Contribute to enterprise architecture decisions and influence the Business Systems roadmap.
3. Testing & Delivery Develop test strategy and test cases (functional, integration, regression, UAT) tied back to documented requirements.

Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution.

Own the solution through cutover, hypercare, and handoff to support - delivery means adopted and working, not deployed.

Troubleshoot process, application, and functional issues and manage them to root cause.
4. Practices & Enablement Establish and uphold solution design standards, documentation expectations, and SDLC discipline within the team.

Apply sound system governance practice - change management, environment and release management, access controls, segregation of duties, and audit trails.

Develop and deliver end-user training and enablement for the systems and processes you deliver.

Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.

Who You Are 8+ years designing and deploying Net Suite solutions in enterprise environments, including hands-on configuration and extension

Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem - data model, objects, workflows, and how they integrate with ERP systems.

Hands-on experience with iPaaS platforms (Mule Soft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring.

Strong functional knowledge of financial and accounting processes -…